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FAQs
Frequently Asked by You
Orders & Payments
For Artists & Publishers
We accept the payment methods supported by Stripe, including major credit and debit cards and other payment options available through Stripe at checkout. We also accept Alipay.The payment methods available may vary depending on your location and will be displayed at checkout.
Yes. We ship internationally to selected countries. Available destinations and shipping options will be shown at checkout.If your country is not listed at checkout, you can write to us and we'll see if we can arrange shipping to your location.Please note that customs duties, import taxes, and other charges imposed by your country are the responsibility of the buyer.For full details, please refer to our Shipping & Returns policy.
We currently only ship to countries where we can do so without additional import permits, registrations, or significant administrative requirements.Due to recent changes in import regulations, we are currently unable to ship to the European Union or United States. This may change in the future as regulations and our shipping arrangements develop.If your country is not available at checkout, feel free to contact us and we'll let you know if an alternative shipping arrangement is possible.
Possibly. Customs duties, import taxes, and other fees imposed by your country's authorities are not included in the price of your order or shipping fee and are the responsibility of the buyer.We recommend checking your country's import requirements before placing an international order.
We do not accept returns or exchanges for change of mind.If your book arrives defective or damaged, please contact us as soon as possible with details of the issue and photographs of the book and packaging. We'll assess the situation and work with you on an appropriate resolution.For full details, please refer to our Shipping & Returns policy.
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